Crucial Conversations is defined as a discussion between two or more people where stakes are high, opinions vary and emotions run strong. This tends to be the precursor to crucial confrontations. What are the signs? What preparation is needed to handle the situation? When, where, and how do you use the seven principles? Does honesty, respect, and courage impact conversations? Participants are invited to take the next step in this interactive workshop about conversation (in the workplace, for example) when the stakes are high! Presented by Rita Zientek and Ottilie Woodruff. Lunch provided.